PRIVACY
We collect what we need to deal with the problem in front of you — not everything you happen to have.
The nature of this work can involve sensitive information. The safest starting point is usually the short version, not the entire file.
DO NOT SEND YOUR ENTIRE CASE FILE AT FIRST CONTACT.
We need enough information to understand the enquiry and provide the service, but we do not want large bundles, full phone downloads, extensive medical records or other highly sensitive material unless we specifically ask for it.
WHAT WE MAY COLLECT.
Depending on how you use the service, this may include your name and contact details, booking or payment information, the short description you give us, communications with us, documents later requested or supplied, and records needed to deliver and administer the service.
The information may concern criminal allegations or proceedings, children, family proceedings, health or other private matters. We aim to collect only what is reasonably necessary for the purpose at hand.
WHY WE USE IT
To respond to enquiries, assess whether work is within scope, provide and administer services, communicate with you, organise material you ask us to work on, meet legal or accounting obligations, protect the service and handle complaints.
KEEPING ACCESS LIMITED.
Necessary service providers may process limited information for functions such as hosting, email, booking, payments or document storage. We do not need to sell your information to operate this service.
Systems holding customer information should use appropriate access controls and security measures, and customers should not use the initial enquiry route as an evidence dump.
RETENTION
Case information should not be kept indefinitely merely because it might someday be useful. Retention should reflect the type of record, the purpose for which it is held and applicable legal or accounting requirements.
UK DATA-PROTECTION RIGHTS MAY APPLY.
Depending on the circumstances and lawful basis, rights can include access, correction, erasure, restriction, objection and data portability.
Privacy questions can be sent to hello@dontmakeitworse.co.uk.
PRE-LAUNCH NOTE
The applicable UK GDPR lawful basis, any additional condition required for special-category or criminal-offence data, the final retention schedule and the controller's full business details must be finalised before live customer case information is collected through the website.